At WPUpright, making sure our customers are happy is our main goal. We’ve created a refund policy that is both fair and clear. Please read the following terms carefully, as they outline the circumstances under which refunds are issued.
You can get a refund for certain services if we can’t meet the agreed-upon results or if the services are canceled during the allowed time, as stated in your service agreement. However, refunds aren’t available if a project is almost finished or if a lot of work has already been done.
Some services can’t be refunded because of what they are, like consulting fees, making content, or single-time services that the client has already received and agreed to. Custom services also can’t be refunded once work on them starts.
If you want to ask for a refund, reach out to our support team within 14 days of getting the service. Your request should explain why you want the refund and include any helpful documents. We’ll look at your request and get back to you within seven business days.
In certain situations, we might give a partial refund depending on how much work has been done. The amount of the partial refund will be decided by us, considering the progress of the project when you ask for the refund.
WPUpright aims to handle any problems with our services directly. If you’re unhappy with the result of your refund request, you can take your case to our management team. They will look into it thoroughly. Our main goal is to reach a fair solution for everyone involved.
Refunds will be given back to the same way you paid. After a refund is approved, it may take up to 10 business days to complete, depending on your bank or payment service.
WPUpright can change this Refund Policy whenever it wants. When we do, we’ll post the new policy on our website. By continuing to use our services, you agree to the updated terms.
We appreciate you choosing WPUpright for your WordPress needs. If you have any questions or need help, please contact our customer support team.